EX-JOURNALIST SAYS HDFC ERGO REJECTED HER MEDICAL INSURANCE CLAIM DUE TO 'TENSION'. COMPANY RESPONDS

A former journalist has claimed that despite having insurance from HDFC ERGO, she was recently put in a tough spot when she was admitted to a hospital after she lost consciousness suddenly. Preeti Chobey said that the insurance company rejected her medical claim since she apparently fell unwell due to "tension", leaving her to pay the medical bills herself.

"I was admitted to Medanta due to sudden unconsciousness as I had HDFC ERGO general insurance which covers Medanta. They referred me to ICU heart. Later, HDFC denied my claim stating it happened due to tension. I trusted my insurance and now they left me with no choice," Chobey wrote on X. Her post triggered a backlash against the company and garnered more than 1.4 million views on X.

Responding to the post, the insurance company wrote, "Hello Preeti, this is certainly not the experience we want you to have, and I deeply regret any inconvenience caused in the process. I request you to share your policy number and contact details privately so I can re-escalate it to the relevant department. Wish you a good health."

Moneycontrol has reached out to HDFC ERGO for a reaction, this story will be updated once the company responds.

Interestingly, HDFC ERGO was featured in the list of top five insurance companies in India on Moneycontrol-Securenow Health Insurance Ratings in 2023 when it came to claim settlements. It was also a leader in claims settlement rates in 2022.

2024-04-22T08:44:26Z dg43tfdfdgfd